RETURN & EXCHANGE POLICY

RETURN & EXCHANGE

NIEE ROOM only accepts returns or exchanges for defective or incorrect items.

We do not accept returns or exchanges due to:

• Incorrect size selected by the customer
• Change of mind
• Colour preference
• Style preference
• Choosing a different item
• Other personal reasons

Please check the product details, measurements, colour and size carefully before placing your order. Individual product measurements are provided on our website to help you select the most suitable size.

Sale items, discounted items, promotional items and orders placed using discount codes are strictly non-returnable and non-exchangeable, unless the item received is confirmed to be defective or incorrect.

RETURN PERIOD

All return requests must be made within 5 working days from the date the parcel is received.

Once your return request has been approved, the item must also be shipped back to NIEE ROOM within the same 5 working day period, and the tracking number must be provided to us.

Return or exchange requests made after the stated period will not be accepted.

HOW TO REQUEST A RETURN / EXCHANGE

Before sending any item back, please contact us through Instagram Direct Message or email us at nieeroom@gmail.com for confirmation.

Please provide the following information:

For defective or incorrect items, clear photos and/or videos showing the defect or incorrect item are required for our assessment.

Our team will review the information provided and assess whether the item is eligible for return or exchange.

Please do not send the parcel back before receiving confirmation from NIEE ROOM.

Return requests made through third parties will not be accepted. The order holder must contact NIEE ROOM directly using our official customer service channels.

RETURN SHIPPING COST

For confirmed defective or incorrect items caused by NIEE ROOM, the customer may initially be required to bear the return postage cost.

Once the returned item has been received and the issue has been verified, the customer may submit the postage receipt to claim the applicable return shipping cost in the form of a NIEE ROOM store credit voucher.

Please provide a valid postage receipt when submitting your claim.

The applicable postage reimbursement is subject to the following maximum amount:

• West Malaysia (WM): RM8
• East Malaysia (EM): RM14

The original shipping fee paid for the order is non-refundable.

For any return that is not approved under this policy, all shipping costs will be borne by the customer.

DEFECTIVE / INCORRECT ITEMS

All items are checked before dispatch. However, if you receive an item that is incorrect or believe that your item is defective, please contact us within 5 working days from the date your parcel is received.

Examples of defects or fulfilment errors may include:

• Significant tears or holes
• Major defects affecting the item
• Significant stains
• Broken or non-functioning zippers
• Incorrect item received
• Incorrect colour received
• Incorrect size sent
• Missing item(s)

All reported defects and issues are subject to review and verification by NIEE ROOM.

Once the returned item is received, our team will inspect the item and determine whether the issue qualifies as a defective or incorrect item.

EXCHANGE

For a confirmed defective or incorrect item, we will first arrange an exchange for the same item, subject to stock availability.

If the original item is no longer in stock, you may choose another item of the same value.

You may also choose an item of a higher value by paying the price difference.

If the replacement item is unavailable, we may provide a refund in the form of NIEE ROOM store credit for the returned item.

No cash refunds will be provided.

ITEMS NOT CONSIDERED DEFECTIVE

The following are generally not considered defects:

• Minor loose threads
• Slight stitching or sewing irregularities that do not affect the overall appearance or wearability
• Slight measurement differences
• Slight colour differences caused by lighting, photography or different phone/computer screens
• Minor colour or measurement differences between production batches
• Natural variations in fabric texture, colour or appearance
• Buttonholes that have not been opened, where applicable
• Issues caused by washing, ironing, alteration or improper care
• Damage caused after the item has been worn or used
• Damage caused by the customer

Minor variations that do not affect the overall appearance or normal wearability of the item will not be considered defects.

RETURN CONDITIONS

All approved return items must be returned in their original condition.

Items must be:

• Unworn
• Unwashed
• Unaltered
• Clean and free from stains
• Free from makeup marks, perfume or other odours
• Free from damage or signs of use
• With original tags intact
• With original packaging where applicable

Please ensure that the returned item is packed securely before sending it to us.

Buyers hold full responsibility for the returned parcel until it reaches NIEE ROOM.

We strongly recommend using a courier service with tracking and keeping the tracking information until the return has been successfully processed.

NIEE ROOM reserves the right to reject any returned item that does not meet all the conditions stated in this policy.

All returns that do not meet the above-mentioned criteria will be strictly declined.

SALE & DISCOUNTED ITEMS

Sale items, discounted items and promotional items are strictly non-returnable and non-exchangeable.

Orders placed using discount codes are also strictly non-returnable and non-exchangeable.

This applies unless the item received is confirmed to be defective or incorrect.

Please refer to the individual product page for the specific return and exchange conditions before placing your order.

IMPORTANT NOTES

Please inspect your parcel and items carefully upon receipt before wearing, washing or altering them.

If you believe that you have received a defective or incorrect item, please contact us as soon as possible and within the stated return period.

Items that have been worn, washed, altered or damaged after receipt may not be eligible for return or exchange.

NIEE ROOM reserves the right to assess and determine whether a return, exchange or store credit is applicable based on the condition of the item and the circumstances of the case.

CONTACT US

For all return and exchange requests, please contact us through our official Instagram Direct Message or email.

Please include the following information when contacting us:

Last Updated: 21 August 2026